We pick and pack your order within 24 hours Monday to Friday and use Australia Post e-parcel to deliver your One Smile goodies. Once your order is collected by Australia Post you should receive your tracking number.
The e-parcel service takes approximately two to three days to deliver to Sydney, Melbourne & Brisbane, a little longer to South Australia and up to seven working days to Western Australia.
The above e-parcel delivery option is FREE for all Aussie customers, but we also offer a discounted Express Service if you need your goodies sooner.
Currently we do not ship items internationally.
Australia Post will require you to sign for your One Click Smile packages by default.
However if you would prefer to have your package left in a safe place such as your doorstep or letterbox, you can add ATL (Authority To Leave) or any special delivery instructions in the comments section at checkout which will be included on your package.
Any packages marked ATL can not be replaced if they go missing, so this option is at your own risk.
Unfortunately, we can not change any order information once your order has been processed.
Please ensure the correct post codes are entered and if you are in an office building, please add your company name to avoid your package being sent back to us.
You will receive your tracking information once dispatched. Please sign up to the MyPost tool auspost.com.au/mypost/ to redirect your parcel.
If for any reason you do enter the wrong address, this can delay the package by up to 4 weeks but Australia Post will eventually return the package to us.
One Click Smile will cover the return fee from Australia Post, but we may request payment to resend this out to you.